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RETURN POLICY — Can I return my order?

Yes, you can. If you are not satisfied with the items you ordered, you may return them within 30 days of receiving them.

For your return to be accepted, your order must meet all of the following conditions:

• The order must include all associated parts and components, and the packaging must be in the same condition in which the product was delivered.
• The product must show only signs of normal handling. Damage caused by improper handling is not accepted.
• Products for which hygiene is important must be properly cleaned before being returned.
• Any product defect must have been identified immediately upon receipt.

We reserve the right to charge the customer for the return shipping costs.

Returns are processed within 7 working days. Provided that all conditions are met, the return will be officially confirmed within this period.

We reserve the right to reject returned items if we suspect that they have been used or damaged through no fault of our own.

HOW TO RETURN YOUR ORDER

If your order meets the conditions outlined above, please follow the steps below to begin the return process:

1. Email Send an email to info@jamesdublin.com with the subject line “Return Request”.
2. Details Please include the following information in your email: your order number, the reason for the return, a photograph of the product if it is damaged, your full name and your delivery address.
3. Wait We will contact you and provide the correct return address. Do not return the product to the sender—please wait until we provide you with the designated return address.
4. Shipping The customer is responsible for the cost of returning the product to our central warehouse in Asia.

NEVER SEND YOUR RETURN TO THE SENDER’S ADDRESS—ALWAYS WAIT FOR US TO PROVIDE THE CORRECT RETURN ADDRESS.

A. CANCELLATION CONDITIONS — RIGHT OF CANCELLATION

Under the following provisions, consumers have the right to cancel their purchase. A consumer is any individual who enters into a legal transaction for purposes that are predominantly unrelated to their commercial or self-employed professional activities.

Cancellation period

Cancellation period	Begins
14 DAYS	On the day the customer, or a third party appointed by the customer, receives the final item in the order

As we operate a fully automated system, orders are processed immediately after being placed. It is therefore not possible to stop the shipping process before delivery. Once the products have been received, a refund cannot be issued unless they are returned.

To exercise your right of cancellation, you must inform us (James Dublin) of your decision to cancel this contract by means of a clear statement, such as an email. The cancellation process is only complete once we have received the products. The buyer is responsible for the cost of returning the products.

Orders in transit

As our products are shipped from Asia, longer delivery times may occur due to circumstances beyond our control. If the products are already in transit, the order cannot be cancelled. Please wait until you receive the products and then return them. You may inform us in advance of your intention to cancel.

To ensure that your return is processed as quickly as possible, please send us proof of postage once the product has been returned.

Effects of cancellation

What we refund	What we do NOT refund
All payments received	Return shipping costs
Excluding additional delivery costs	Additional delivery costs if a more expensive shipping method was selected
Refund issued within a maximum of 14 days	Damage caused by improper handling
Refunded using the same payment method originally used

The refund will be issued after the products have been received and inspected.

ALL RETURNS MUST BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER’S EXPENSE.