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1 INFORMATION ABOUT THE COLLECTION OF PERSONAL DATA & CONTACT DETAILS OF THE DATA CONTROLLER

1.1 Thank you for visiting our website and for your interest. The following information explains how we handle your personal data when you use our website. Personal data means any information that can be used to identify you personally.

1.2 The data controller responsible for processing personal data on this website within the meaning of the General Data Protection Regulation (GDPR) is James Dublin. The data controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of processing personal data.

1.3 For security purposes and to protect the transmission of personal data and other confidential content, such as orders or enquiries submitted to the data controller, this website uses SSL or TLS encryption. You can identify an encrypted connection by the “https://” prefix and the padlock symbol displayed in your browser’s address bar.

2 DATA COLLECTION WHEN YOU VISIT OUR WEBSITE

When you use our website for informational purposes only—that is, if you do not register or otherwise provide us with information—we collect only the data that your browser sends to our server, known as “server log files”. When you access our website, we collect the following data, which is technically necessary for us to display the website to you:

  • Website visited

  • Date and time of access

  • Amount of data transferred in bytes

  • Source or referring page from which you accessed the website

  • Browser used

  • Operating system used

  • IP address used, where applicable in anonymised form

This data is processed in accordance with Article 6(1)(f) GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data is not disclosed or used for any other purpose. However, we reserve the right to review the server log files retrospectively if there are specific grounds to suspect unlawful use.

3 COOKIES

To make your visit to our website more appealing and enable the use of certain functions, we use cookies on various pages. Cookies are small text files stored on your device. Some of the cookies we use are deleted at the end of your browser session, meaning when you close your browser; these are known as session cookies. Other cookies remain on your device and allow us or our partner companies to recognise your browser the next time you visit; these are known as persistent cookies or third-party cookies.

When cookies are set, certain user information, such as browser and location data and IP address values, is collected and processed to varying degrees. Persistent cookies are automatically deleted after a specified period, which varies depending on the cookie.

In some cases, cookies are used to simplify the ordering process by storing settings, such as the contents of a virtual shopping basket for a later visit. Where personal data is also processed by individual cookies used by us, the processing is carried out either in accordance with Article 6(1)(b) GDPR for the performance of a contract or in accordance with Article 6(1)(f) GDPR to protect our legitimate interests in ensuring the best possible functionality of the website and providing a user-friendly and efficient browsing experience.

We may work with advertising partners who help us make our online services more relevant and engaging for you. For this purpose, cookies from partner companies may also be stored on your device when you visit our website (third-party cookies).

Please note: You can configure your browser to notify you when cookies are being set and decide individually whether to accept them, or to reject cookies in specific cases or in general. Each browser manages cookie settings differently. Please be aware that the functionality of our website may be limited if cookies are not accepted.

Browser cookie settings:

  • Internet Explorer: support.microsoft.com/help/17442

  • Firefox: support.mozilla.org/kb/cookies-erlauben-und-ablehnen

  • Chrome: support.google.com/chrome/answer/95647

  • Safari: support.apple.com/kb/ph21411

  • Opera: help.opera.com/en/latest/web-preferences/#cookies

4 CONTACTING US

When you contact us, for example through a contact form or by email, personal data is collected. The data collected through a contact form is shown in the relevant form. This data is stored and used exclusively for the purpose of responding to your enquiry, contacting you and carrying out the related technical administration.

The legal basis for processing this data is our legitimate interest in responding to your enquiry in accordance with Article 6(1)(f) GDPR. If your enquiry relates to entering into a contract, Article 6(1)(b) GDPR provides an additional legal basis for processing. Your data will be deleted once your enquiry has been fully resolved, provided that no statutory retention obligations require us to retain it.

5 DATA PROCESSING WHEN OPENING A CUSTOMER ACCOUNT & FOR CONTRACT PERFORMANCE

In accordance with Article 6(1)(b) GDPR, personal data is also collected and processed when you provide it to us for the performance of a contract or when opening a customer account. The data collected is shown in the relevant input forms.

You may delete your customer account at any time by sending a message to the data controller at the address stated above. We store and use the data you provide for the purpose of processing the contract. Once the contract has been fully completed or your customer account has been deleted, your data will be restricted in accordance with applicable tax and commercial retention periods and deleted after those periods have expired, unless you have expressly consented to the continued use of your data.

6 USE OF YOUR DATA FOR ADVERTISING PURPOSES

6.1 — Subscription to our email newsletter

If you subscribe to our email newsletter, we will regularly send you information about our offers. The only information required to receive the newsletter is your email address. We use a double opt-in process for newsletter subscriptions. This means that we will only send you an email newsletter after you have expressly confirmed that you consent to receiving newsletters.

By activating the confirmation link, you consent to our use of your personal data in accordance with Article 6(1)(a) GDPR. When you subscribe to the newsletter, we record the IP address registered by your internet service provider (ISP), as well as the date and time of registration. You may unsubscribe from the newsletter at any time using the link included in each newsletter. Once you unsubscribe, your email address will be removed from our newsletter distribution list without delay.

6.2 — Email newsletters for existing customers

If you provided us with your email address when purchasing goods or services, we reserve the right to send you regular offers by email for similar goods or services from our range. Separate consent is not required for this purpose. The data is processed exclusively on the basis of our legitimate interest in personalised direct marketing in accordance with Article 6(1)(f) GDPR. You may object to the use of your email address for advertising purposes at any time with effect for the future.

7 DATA PROCESSING FOR ORDER FULFILMENT

7.1 The personal data we collect will be shared with the transport company responsible for delivery where this is necessary to deliver the goods. As part of payment processing, we share your payment details with the appointed financial institution where this is necessary to process the payment. The legal basis for sharing this data is Article 6(1)(b) GDPR.

7.2 — Payment service providers

PayPal: If you pay using PayPal, a credit card through PayPal, direct debit through PayPal or, where available, PayPal Pay Later or instalment payments, we will transfer your payment details to PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg. This transfer is made in accordance with Article 6(1)(b) GDPR and only to the extent necessary to process the payment. PayPal reserves the right to carry out a credit check. You may object to this processing at any time by contacting PayPal.

SOFORT: If you select “SOFORT” as your payment method, the payment will be processed by SOFORT GmbH, Theresienhöhe 12, 80339 Munich, part of the Klarna Group. Your data will be transferred exclusively for the purpose of processing the payment and only to the extent necessary for that purpose.

8 REVIEW REMINDERS

We use your email address to send you a one-time reminder inviting you to review your order through the review system we use, provided that you have expressly consented to this during or after placing your order in accordance with Article 6(1)(a) GDPR. You may withdraw your consent at any time by contacting the data controller.

9 USE OF SOCIAL MEDIA: SOCIAL PLUGINS

9.1 — Facebook plugins (Shariff solution)

Our website uses social plugins from the Facebook social network, operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA. To improve the protection of your data when you visit our website, these buttons are not integrated as unrestricted plugins but merely as HTML links. This ensures that no connection is established with Facebook’s servers when you access a page on our website containing these buttons. A new browser window opens and loads the relevant Facebook page only when you click the button, allowing you to interact with the plugins there.

9.2 — Google+ plugins (Shariff solution)

Our website uses social plugins from the Google+ social network, operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The same Shariff HTML link solution is used to protect your data, ensuring that no direct connection is established with Google’s servers until you actively click the button.

9.3 — Instagram plugin (Shariff solution)

Our website uses social plugins from Instagram, operated by Instagram LLC, 1601 Willow Road, Menlo Park, CA 94025, USA. The same Shariff HTML link solution applies, ensuring that no connection is established with Instagram’s servers until you actively click the button.

10 ONLINE MARKETING

10.1 — DoubleClick by Google

This website uses the DoubleClick by Google online marketing tool (Google LLC). DoubleClick uses cookies to display advertisements that are relevant to users, improve campaign performance reports and prevent users from seeing the same advertisements repeatedly. This data is processed on the basis of our legitimate interest in optimising the marketing of our website in accordance with Article 6(1)(f) GDPR. According to Google, DoubleClick cookies do not contain personal information.

10.2 — Google AdWords conversion tracking

This website uses the Google AdWords online advertising programme and its conversion tracking feature. We use Google AdWords to draw attention to our offers through advertising on external websites. A conversion tracking cookie is set when a user clicks an AdWords advertisement placed by Google. These cookies generally expire after 30 days and are not used to identify users personally. The processing is carried out on the basis of our legitimate interest in accordance with Article 6(1)(f) GDPR.

11 WEB ANALYTICS SERVICES

Google (Universal) Analytics

This website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies that enable an analysis of how you use the website. This website uses Google Analytics exclusively with the “_anonymizeIp()” extension, which ensures that IP addresses are anonymised by being shortened and prevents them from being directly linked to an individual.

Google will use this information on our behalf to evaluate your use of the website, compile reports on website activity and provide other services relating to website and internet use. The IP address transmitted by your browser through Google Analytics will not be combined with other Google data.

This website also uses Google Analytics to analyse visitor flows across different devices by means of a User ID. When you first access the website, a unique, permanent and anonymised ID is assigned and used across devices. The User ID does not contain personal data and does not transmit any such data to Google. You may object to the collection and storage of data through the User ID at any time with effect for the future.

12 RETARGETING / REMARKETING / RECOMMENDATION ADVERTISING

Facebook Custom Audience (Pixel)

This website uses the “Facebook Pixel” provided by Facebook Inc. Where express consent has been given, user behaviour may be tracked after a Facebook advertisement has been viewed or clicked. This process is used to assess the effectiveness of Facebook advertisements for statistical and market research purposes. The data collected is anonymous to us. However, the data is stored and processed by Facebook. Processing takes place only with express consent in accordance with Article 6(1)(a) GDPR. Consent to the use of the Facebook Pixel may only be given by users over the age of 13.

Google AdWords Remarketing

Our website uses the remarketing features of Google AdWords. Google places a cookie in the browser on your device that uses a pseudonymous cookie ID, based on the pages you have visited, to automatically enable interest-based advertising. The processing is carried out on the basis of our legitimate interest in accordance with Article 6(1)(f) GDPR. Any further data processing will take place only if you have agreed that Google may link your internet and app browsing history to your Google Account.

13 RIGHTS OF THE DATA SUBJECT

13.1 Applicable data protection law grants you comprehensive rights as a data subject, including rights of access and intervention, in relation to the processing of your personal data by the data controller:

  • Right of access (Article 15 GDPR): The right to obtain information about the personal data we process concerning you, the purposes of processing, the categories of data, the recipients, the planned retention period and other relevant details.

  • Right to rectification (Article 16 GDPR): The right to request the immediate correction of inaccurate data and/or completion of incomplete data stored by us.

  • Right to erasure (Article 17 GDPR): The right to request the deletion of personal data stored by us, provided that the conditions set out in Article 17(1) GDPR are met.

  • Right to restriction of processing (Article 18 GDPR): The right to request that the processing of your personal data be restricted.

  • Right to notification (Article 19 GDPR): The right to be informed of all recipients to whom personal data has been disclosed.

  • Right to data portability (Article 20 GDPR): The right to receive your personal data in a structured, commonly used and machine-readable format.

  • Right to withdraw consent (Article 7(3) GDPR): The right to withdraw consent at any time with effect for the future.

  • Right to lodge a complaint (Article 77 GDPR): The right to lodge a complaint with a supervisory authority.

13.2 — Right to object

Right to object: Where we process your personal data on the basis of overriding legitimate interests established through a balancing of interests, you have the right to object to this processing at any time, on grounds relating to your particular situation, with effect for the future. If you exercise your right to object, we will stop processing the data concerned. However, we may continue processing if we can demonstrate compelling legitimate grounds that override your interests, fundamental rights and freedoms, or if the processing is necessary for the establishment, exercise or defence of legal claims.

Direct marketing: Where we process your personal data for direct marketing purposes, you have the right to object at any time to the processing of your personal data for such marketing. If you exercise your right to object, we will stop processing the data concerned for direct marketing purposes.

14 RETENTION PERIOD FOR PERSONAL DATA

The period for which personal data is retained is determined by the applicable statutory retention period, such as commercial and tax-law retention periods. Once the relevant period has expired, the data will be routinely deleted, provided that it is no longer required for the performance or initiation of a contract and that we have no continuing legitimate interest in retaining it.